FAQ about Email Signatures - NEWOLDSTAMP

FAQ

Everything you need to know to use NEWOLDSTAMP like a pro

How to create a signature?

In order to create a signature you have to chose either the free or premium version.

Sign up for a premium account to access premium features and create a professional signature: https://newoldstamp.com/sign-up/

Follow the link to go to our free editor: https://newoldstamp.com/editor/

What is the difference between free and premium signatures?

A free signature is for those who want to add a personal touch to their emails. If you are a professional, a premium account is what you need. Premium gets you more designing options, a wider range of email signature templates and features to choose from, premium support at any time, and no NEWOLDSTAMP advertisement in your signature.

What kind of email signature does NEWOLDSTAMP provide?

Newoldstamp provides ready to install HTML coded signatures. They are clickable, interactive and cross-platform. You will not receive an image of the signature or just a signature design.

Can I get a custom signature solution?

NEWOLDSTAMP strongly recommends to use one of the ready templates. However, if you need a custom solution for your corporate needs, NEWOLDSTAMP can develop a custom template at extra cost. Contact us for more info.

My signature loses its’ formatting after I paste it into my email. How do I fix it?

We assure you that it shouldn’t happen if the signature is installed correctly. Make sure to refer to a proper installation guide during the installation process. If you are still having problems making the signature look correctly, please, contact us.

What email clients support HTML signatures?

All major email clients, like Gmail, Outlook and Apple Mail support HTML, except for Windows Live Mail and Android email apps. iPhones apps like Gmail and Outlook allow using HTML signatures. Contact us for more info.

Which devices support HTML signatures?

HTML signatures are supported by the majority of the devices, except for Android phones and tablets.

Will I be able to edit my signature after the upgrade?

Yes, you will be able to come back and edit your signature anytime while your subscription is valid. The subscription lets you stop paying for each and every design, letting you redesign your signature unlimited number of times.

Can I use my signature on mulitple devices?

You can install and use your signature on any device and on many devices simultaneously, in case the signature occupies only one slot in your dashboard. The same signature with different design takes multiple slots and requires at least three signatures plan.

Can I install the signature before paying?

The premium trial doesn’t allow to install the signature before payment. If you want to be sure that our signatures work, you can install a test signature here. If you need this for your company and can’t upgrade before it’s approved, please, contact us here or book a slot for a product demo here.

How to remove the advertisement from my signature?

The advertisement comes with the free version of the signature. Sign up for Premium to receive an ad-free signature.

How does central management work?

Central management is what allows you to centrally create, edit and spread the signature across all company employees with a predetermined signature design and with a limited possibility for the employees to influence the signature look. The main tools for central management in NEWOLDSTAMP is Master Signature and Departments.

How does analytics work?

You are able to track impressions and clicks on the links in your signature, including social media, logo, and banner clicks. Select the Analytics tab on the Dashboard to access the analytics data.

How do the banner campaigns work?

You can change the banners on a regular basis without making changes to every single signature. Head over to the Banner tab in the Dashboard to manage the banners of your company or separate departments. You can change the banner either by uploading a new banner, choosing a previous one or selecting any of the ready-to-use NEWOLDSTAMP banners. The banners update automatically on the user side for every email software except Outlook desktop app.

What is the Master signature?

The Master Signature allows you to predetermine the signature design across the whole company or department. It helps you to make all signatures within the company (department) look the same. It also saves time creating signatures as you do not have to design the signatures separately and upload images every time you create new signature.

How to update my billing info?

Click your name in the top right-hand corner of the dashboard and select “Account Settings” in the dropdown menu. Click the “Update Billing” button that is located on the right side of the page and follow the instructions. If you can't find this option, please, contact us directly.

How to cancel my account?

Click your name in the top-right hand corner of the dashboard and select “Account Settings” in the dropdown menu. Scroll the page to the bery bottom and click “Delete my NEWOLDSTAMP account” and follow the instructions.

How to cancel the subscription?

Click your name in the top-right hand corner of the dashboard and select “Account Settings” in the dropdown menu. The subscription is canceled as soon as you Delete your account. 

How to upgrade or downgrade my account?

Click your name in the top right-hand corner of the dashboard and select “Account Settings” in the dropdown menu. Click the “Upgrade/Downgrade Account” button that is located on the right side of the page and follow the instructions. If that option is not available in your Account Settings, please, contact us directly.

How can I get my invoice/receipt?

Click your name in the top-right hand corner of the dashboard and select “Account Settings” in the dropdown menu. Click the “Get the receipt” button that is located on the right side of the page and follow the instructions.

Do you collect my credit card information?

NEWODLSTAMP does not collect or hold your credit card information. All the payment and billing processes, as well as the security of your credentials are delegated to a merchant.

Can I preset several layouts for different departments within my company?

Yes, you can create multiple departments at the Email Signature Manager tab. This will allow you to preset a design for certain signatures without influencing the other signatures within your account.

Why the images do not show up after I install the signature?

For Outlook, follow the instructions below:
1. On the File tab, choose Options > Trust Center.
2. Under Microsoft Outlook Trust Center, click Trust Center Settings.
3. Clear the Don't download pictures automatically in HTML e-mail messages or RSS items check box.

For Mac Mail:

1. Clear the checkmark to always match the default font.

2. Paste the signature only after you clear the checkmark.

For Gmail:
1. Compose a new email

2. Find and click a small arrow in the bottom right-hand corner

3. Disable the Plain Text mode