FAQ

In order to create a signature you have to chose either the free or premium version.

Sign up for a premium account to access premium features and create a professional signature: https://newoldstamp.com/sign-up/

Follow the link to go to our free editor: https://newoldstamp.com/editor/

A free signature is for those who want to add a personal touch to their emails. If you are a professional, a premium account is what you need. Premium gets you more designing options, a wider range of email signature templates and features to choose from, premium support at any time, and no NEWOLDSTAMP advertisement in your signature.

Newoldstamp provides ready to install HTML coded signatures. They are clickable, interactive and cross-platform. You will not receive an image of the signature or just a signature design.

NEWOLDSTAMP strongly recommends using one of the ready templates. However, if you need a custom solution for your corporate needs, NEWOLDSTAMP can develop a custom template at extra cost. Contact us for more info.

We assure you that it shouldn’t happen if the signature is installed correctly. Make sure to refer to a proper installation guide during the installation process. If you are still having problems making the signature look correctly, please, contact us.

All major email clients, like Gmail, Outlook and Apple Mail support HTML, except for Windows Live Mail and Gmail app for iPhones. Click here for more info.

HTML signatures are supported by the majority of the devices, except for Android phones and tablets.

Yes, you will be able to come back and edit your signature anytime while your subscription is valid.

You can install and use your signature on any device and on many devices simultaneously, in case the signature occupies only one slot in your dashboard. The same signature with different design takes up two slots and requires at least three signatures plan.

The premium trial doesn’t allow to install the signature before payment. If you want to be sure that our signatures work, you can install a test signature here. If you need this for your company and can’t upgrade before it’s approved, please, contact us here or book a slot for a product demo here.

The advertisement comes with the free version of the signature. Sign up for Premium to receive an ad-free signature.

Central management is what allows you to centrally create and spread the signature across all company employees with a predetermined signature design and with a limited possibility for the employees to influence the signature look.

You are able to track the clicks on the links in your signature, including social media, logo, and banner clicks. Select the Analytics tab on the Dashboard to access the analytics data.

You can change the banners on a regular basis without making changes to every single signature. Head over to the Banner tab in the Dashboard to manage the banners of your company or separate departments. You can change the banner either by uploading a new banner, choosing the previous one or selecting any of the ready-to-use NEWOLDSTAMP banners.

The Department Layout allows you to predetermine the signature design across the whole company. It helps you to make all signatures within the company (department) look the same. It also saves time creating signatures as you do not have to design the signatures separately and upload images every time.

Click your name in the top-right hand corner of the dashboard and select “Account Settings” in the drop-down menu. Click the “Update Billing” button that is located on the right side of the page and follow the instructions.

Click your name in the top-right hand corner of the dashboard and select “Account Settings” in the drop-down menu. Scroll the page to the very bottom and click “Delete my NEWOLDSTAMP account” and follow the instructions.

Click your name in the top-right hand corner of the dashboard and select “Account Settings” in the drop-down menu. Click the “Cancel Recurring” button that is located on the right side of the page and follow the instructions.

Click your name in the top-right hand corner of the dashboard and select “Account Settings” in the drop-down menu. Click the “Upgrade/Downgrade Account” button that is located on the right side of the page and follow the instructions.

Click your name in the top-right hand corner of the dashboard and select “Account Settings” in the drop-down menu. Click the “Get the receipt” button that is located on the right side of the page and follow the instructions.

NEWODLSTAMP does not collect or hold your credit card information. All the payment and billing processes, as well as the security of your credentials, are delegated to a merchant.

Yes, you can create multiple departments at the Email Signature Manager tab. This will allow you to preset a design for certain signatures without influencing the other signatures within your account.

For Outlook, follow the instructions below:
1. On the File tab, choose Options > Trust Center.
2. Under Microsoft Outlook Trust Center, click Trust Center Settings.
3. Clear the Don't download pictures automatically in HTML e-mail messages or RSS items check box.

For Mac Mail:

1. Clear the checkmark to always match the default font.

2. Paste the signature only after you cleared the checkmark.